As you may have seen, we launched a customer satisfaction survey in November. Our goal was to better know your satisfaction with Ingrédience and to ask you about your needs in products and services.
We have to say that we are very satisfied with the number and quality of the returns we have received. You will find some extracts below. Results that encourage us to continue and to bring you ever more.
Overall Satisfaction: 96% of our customers * are satisfied to very satisfied
Business Relation: 92% satisfied customers to very satisfied technical advice: 100% satisfied customers to very satisfied
Product quality: 96% satisfied customers to very satisfied
Service quality: 92% satisfied customers to very satisfied
Usage Value: 92% of customers satisfied
Creativity, recipe, Innovation: 71% satisfied customers to very satisfied
* Clients who responded to our survey
You are therefore 96% to be satisfied to very satisfied with Ingrédience, 100% to be satisfied to very satisfied with the technical advice, 96% to be satisfied to very satisfied with the quality of our products, 92% to be satisfied to very satisfied by the Service brought, But also by the commercial relationship and the value of use of our products.
You are 71% satisfied with very satisfied on the axis “creativity, recipe, innovation” ; We have taken into account a point of improvement on this subject and we will work with our partners to bring you new concepts.
We thank you again for the confidence you have shown us and know that your satisfaction is and will always remain at the heart of our concerns.
Eating vegan is more than just a worldwide trend. More and more consumers are turning to plant-based alternatives to meat and dairy products. It’s healthy – but does it taste good? Companies like Hydrosol use individual stabilising and texturing systems to improve the flavour, texture and mouth feel of vegan products so that sustainable nutrition is a pleasure.
Learn more (Hydrosol GoVegan)
Sugar reduction in foods is a topic of great interest around the world, leading to a growing number of sugar-reduced or sugar-free products.
Read the article here
Article from Nutraceutical Business Review.
For the first time in its history, the family business achieves sales of more half a billion Euros in 2017
In 2017, the Stern-Wywiol Gruppe, with its headquarters in Hamburg, Germany, increased its sales by €56 million to €520 million.
With this figure, the specialist in food and feed ingredients achieved 12% growth last year. The continuing positive development of the family business is largely because of the expansion of its international presence and intensive applications research.
These have also led to the group being rated as one of Germany’s Top Twenty most innovative medium-sized enterprises. Worldwide, the group has more than 1300 employees, 920 of them in Germany. This, too, represents an appreciable increase.
Read the article here – Nutraceutical Business Review.