As you may have seen, we launched a customer satisfaction survey in November. Our goal was to better know your satisfaction with Ingrédience and to ask you about your needs in products and services.
We have to say that we are very satisfied with the number and quality of the returns we have received. You will find some extracts below. Results that encourage us to continue and to bring you ever more.
Overall Satisfaction: 96% of our customers * are satisfied to very satisfied
Business Relation: 92% satisfied customers to very satisfied technical advice: 100% satisfied customers to very satisfied
Product quality: 96% satisfied customers to very satisfied
Service quality: 92% satisfied customers to very satisfied
Usage Value: 92% of customers satisfied
Creativity, recipe, Innovation: 71% satisfied customers to very satisfied
* Clients who responded to our survey
You are therefore 96% to be satisfied to very satisfied with Ingrédience, 100% to be satisfied to very satisfied with the technical advice, 96% to be satisfied to very satisfied with the quality of our products, 92% to be satisfied to very satisfied by the Service brought, But also by the commercial relationship and the value of use of our products.
You are 71% satisfied with very satisfied on the axis “creativity, recipe, innovation” ; We have taken into account a point of improvement on this subject and we will work with our partners to bring you new concepts.
We thank you again for the confidence you have shown us and know that your satisfaction is and will always remain at the heart of our concerns.