As you may have seen, we launched a customer satisfaction survey in November. Our goal was to better know your satisfaction with Ingrédience and to ask you about your needs in products and services.
We have to say that we are very satisfied with the number and quality of the returns we have received. You will find some extracts below. Results that encourage us to continue and to bring you ever more.
Overall Satisfaction: 96% of our customers * are satisfied to very satisfied
Business Relation: 92% satisfied customers to very satisfied technical advice: 100% satisfied customers to very satisfied
Product quality: 96% satisfied customers to very satisfied
Service quality: 92% satisfied customers to very satisfied
Usage Value: 92% of customers satisfied
Creativity, recipe, Innovation: 71% satisfied customers to very satisfied
* Clients who responded to our survey
You are therefore 96% to be satisfied to very satisfied with Ingrédience, 100% to be satisfied to very satisfied with the technical advice, 96% to be satisfied to very satisfied with the quality of our products, 92% to be satisfied to very satisfied by the Service brought, But also by the commercial relationship and the value of use of our products.
You are 71% satisfied with very satisfied on the axis “creativity, recipe, innovation” ; We have taken into account a point of improvement on this subject and we will work with our partners to bring you new concepts.
We thank you again for the confidence you have shown us and know that your satisfaction is and will always remain at the heart of our concerns.
Article from our partner Hydrosol.
Our stabilising systems for plant-based vegan alternatives to dairy products like beverages provide balanced sensory factors, familiar consistency and good processing characteristics. And we don’t use just soy. The range is constantly being expanded with new plant-based protein sources.
- Soy- and gluten-free
- Appealing flavour
- Outstanding mouth feel
- Including whippable products such as cappuccino milk
Our stabilising systems help you make a wide range of vegan desserts, from puddings and crèmes to fluffy mousses to fruit desserts, and let you precisely adjust the consistency of these delicious treats.
- Smooth and shiny
- Typical delicious flavour
- Creamy consistency
Vegan alternatives to cheese.
Whether in slices for bread and sandwiches or as melted topping for pizza, we supply stabilising systems for the easy production of vegan alternatives to cheese.
- Convincing flavour
- Balanced sensory factors
- Familiar consistency
- Good processing properties
Please contact Ingredience for more information
Articles from Hydrosol
INGREDIENCE will participate in CFIA 2018 in Rennes (March 13 to 15, 2018) and be pleased to welcome you to its booth Hall 8 – A 29.
Supported by its partners, the team will be happy to guide you in your developments and meet your needs and will present new innovation
- on the theme VEGAN: Nuggets, hot dog and desserts
- Clean label with the use of CEAMFIBRE lemon fibre for example
Ingredience offers Ceamfibre®, citrus fibre from CEAMSA. Its technological properties are due to the connection of water, oil capacity and heat stability. Ceamfibre® improves cooking performance, loss control, reduces the dry/meat/fat content, and prevents the formation and release of unwanted fat separation. In addition, it improves texture and replaces the other ingredients in food preparation. Similarly, it provides a Pseudo-emulsion which allows to substitute eggs and improves the quality of frozen dough. This citrus fibre develops an important water absorption and can meet required increasing formulation ‘clean label ‘. Depending on your application and your needs, Ingredience will recommend a product and develop a formulation that is tailored to your needs…
CEAMSA, focused on innovation, investing in specialities
CEAMSA, the Spanish world-leading Hydrocolloid manufacturer, has invested in a new Research and Development Center with more specialized laboratories for developing specific solutions to the food industry.
Operational since this summer, the different laboratories are dedicated by application area : Dairy , meat and confectionary applications. The team focus on developing tailor made recipes of hydrocolloids to meet customer technical and economical expectations.
Also, CEAMSA continues to invest in production increase capacity of carrageenan specialities as well as HM pectin and citrus fiber to meet customer demand.
Product range :
CEAMGEL, CEAMVIS, CEAMLACTA and CEAMBLOOM Carrageenans, CEAMGUM Clarified Locust Bean Gum, CEAMFIBER Citrus fibre, CEAMPECTIN AM – HM – Vis Citrus Pectins and Ceamtex Alginate solutions.
To know more, contact us !
Are you a Flexitarian ? Targeting the Flexitarian with HYDROSOL solutions
Not Vegan, not Vegetarians but Flexitarians… The percentage of people claiming that they are “Flexitarian” is growing quickly and Hydrosol developed a numbers of solutions to meet those “new” customers’ requirements.
Mainstream consumers are generally cutting back on their meat intake on health, sustainability or animal welfare grounds and the solutions of Hydrosol allow industrial to meet this new target group of people by offering tailor made solutions to produce “meat alternatives”
INGREDIENCE is in a position to present those new concepts in for its customer to penetrate quickly this fast growing market. Contact us !